Calling to cancel a service…
Outsourced person named “Kathy”: (Well, I couldn’t understand her that well, but I assume she was asking what she could do for me.)
Me: Yes, I’d like to cancel my service.
“Kathy”: Okay (that’s what it sounded like). Blah, blah, blah (in a really high-pitched, rapid voice). Then when she’s done saying that she’ll do it, she asks why. (groan)
Me: Because I don’t use it.
“Kathy”: Why don’t you use it?
Me: I just don’t use the service. Please cancel it.
“Kathy”: Did you experience any problems with the service?
Me: No, I just want to cancel your service, because I don’t use it.
“Kathy”: In a rapid, high-pitched voice from some outsourced place that makes it sound like she’s talking through a can and in very broken English then proceeds to say what services I can have if I don’t cancel.
Me: Interrupting her several times to tell her I really, really, really want to cancel the service….
“Kathy”: Never missing a beat, finishes her list of things to say to a customer who wants to cancel her service says, “Your service will be cancelled as of February 25th.”